clory Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the legal relationship between clory casino ("clory", "we", "platform") and its users ("you", "member"). Using any service on clory means you fully accept these Terms.

These Terms are written in English and apply to users in Bangladesh. In the event of any translation or interpretation, the English version shall be considered final. If these Terms are updated, the changes will be posted on the website, and continued use of the service after any change will be treated as acceptance of the new terms.

clory reserves the right to amend these Terms at any time at its sole discretion. It is members' responsibility to check this page regularly and stay informed of the latest terms. To learn more about our services, history and goals, visit our About Us page.

2 Account Registration and Eligibility

2.1 Registration Eligibility

To open an account with clory, you must meet the following requirements:

• You must be 21 years of age or older.
• You must be a resident of Bangladesh or access the service from Bangladesh.
• You may hold only one account in your own name.
• All information provided must be accurate, complete and up to date.
• You must use your own bank or mobile banking account for transactions.

2.2 Multiple Accounts Prohibited

Only one account is permitted per person, household, device or IP address. Any attempt to open multiple accounts will result in all accounts being closed and balances may be forfeited.

2.3 Account Security

Keeping your account password and login details confidential is entirely your responsibility. If you suspect misuse of your account, notify the clory support team immediately. Managing an account through a third party is not permitted.

3 Identity Verification

clory reserves the right to verify members' identities. Any of the following documents may be requested for verification:

• A copy of your National ID (NID) or passport.
• Recent proof of address (utility bill or bank statement).
• Proof of mobile banking account ownership.

Withdrawals may be limited until verification is complete. clory reserves the right to suspend withdrawal processing without completed verification. If any document provided is found to be false or altered, the account will be closed immediately.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

clory currently supports deposits via three mobile banking methods: bKash, Nagad and Rocket. The minimum deposit for each method is ৳100. Enter your account number and amount correctly when making a deposit. clory will not be responsible for any delay caused by incorrect information.

4.2 Withdrawal Methods and Limits

The same three methods — bKash, Nagad and Rocket — are available for withdrawals. The minimum withdrawal is ৳800. Withdrawals are generally processed within 5–30 minutes. Processing begins once the withdrawal request has been successfully submitted.

4.3 Transaction Guidelines

• Withdrawals can only be made to the mobile banking number registered on your account.
• Withdrawals to third-party accounts are not permitted.
• Withdrawals may be on hold if verification is incomplete.
• If you have any issue with a transaction, contact us directly via live chat.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳15,000. The wagering requirement for the bonus is 25 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200, and you must wager ৳1,200 × 25 = ৳30,000 before withdrawing.

5.2 Other Promotions

clory's active promotions are:

• clory Weekly Reload Reward: 50% bonus up to ৳10,000, wagering 20x.
• clory Slot Festival Bonus: 75% bonus up to ৳8,000, wagering 25x.
• clory Cricket Deposit Boost: 60% bonus up to ৳12,000, wagering 22x.
• clory Refer a Friend: reward up to ৳2,000, wagering 15x.
• clory Birthday Special Gift: reward up to ৳1,500, wagering 10x.

5.3 Bonus Terms

• After claiming a bonus, you cannot withdraw from your balance until the wagering requirement is met.
• Multiple bonuses cannot be active at the same time.
• If clory suspects bonus abuse (arbitrage, multiple accounts), it reserves the right to cancel the bonus.
• A specific minimum deposit condition applies to each offer.

6 VIP Program

clory's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier comes with a weekly cashback benefit.

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

Weekly cashback is calculated based on the net loss for the week. Example: a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. VIP tiers can be advanced through consistent activity — clory determines tier changes based on its own criteria.

7 Game and Betting Rules

7.1 General Gaming Rules

clory offers slots, live casino, sports betting, fishing games and many other game types. Each game is governed by the rules of its respective studio. Results of completed rounds at the time of any technical error or server disruption are final.

7.2 Prohibited Activities

• Betting using bots or automated software.
• Exploiting game vulnerabilities or bugs.
• Collusion (colluding with other players).
• Using the platform for money laundering or illegal transactions.
• Bonus abuse or fraudulent claims.

7.3 Technical Disruptions

clory will not be responsible for any bet or game interrupted due to loss of internet connection or device issues. The records stored on the game provider's server will be considered the final evidence.

8 Account Closure and Restrictions

clory reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Providing false or fake identity information.
• Fraudulent activity or bonus abuse.
• Evidence of operating multiple accounts.
• When required for a security or compliance investigation.

In the event of account closure, clory will determine at its sole discretion whether any legitimately earned balance is returned. Bonus balances may be forfeited in cases involving bonus-related violations.

Members may also voluntarily close their own account — contact the support team via live chat or email to do so.

9 Responsible Gambling

clory believes that gambling is a form of entertainment and should be enjoyed responsibly. The platform is for ages 21+ and we are committed to maintaining a safe and measured gaming environment at all times.

Members can set their own deposit limits, betting limits or session time limits if they wish. A self-exclusion option is also available for those showing signs of gambling addiction. For full details on responsible gaming tools and resources, read our Responsible Gambling page.

• Do not treat gambling as a source of income.
• Do not bet more than you can afford to lose.
• Avoid betting when you are emotionally unbalanced (angry, depressed or stressed).
• Be careful about increasing bets to recover losses.

10 Privacy and Data Protection

clory follows a separate privacy policy regarding the collection, storage and use of members' personal information. We keep all data secure using SSL encryption.

Members' information is not sold or shared with third parties; limited access is granted only where necessary for service operations. Read our Privacy Policy for full details on how your personal information is used.

11 Limitation of Liability

clory is not liable for the following:

• Losses caused by internet connection issues or device faults.
• Technical issues on the part of third-party game studios.
• Losses resulting from a member sharing their account login details with others.
• Inability to access any service due to legal restrictions.
• Any transaction resulting from user error or negligence.

clory makes every effort to keep its service as reliable as possible, but we will not be liable if the service is disrupted by any unforeseen circumstance.

12 Dispute Resolution

12.1 Complaint Process

If you have a dispute or complaint, contact the clory support team first. Support is available 24/7 in both Bengali and English via live chat or email. Support email address: [email protected]

12.2 Resolution Method

clory is committed to resolving disputes through discussion first. After a problem is submitted, our team reviews it and works to provide a resolution as quickly as possible. In disputes concerning game results, the server logs of the relevant game studio are considered final evidence.

12.3 For General Questions

If you have general questions about the terms and conditions, visit our FAQ section, where detailed answers to common questions are provided.