FAQ

Answers to clory's most frequently asked questions

Slot games, cricket betting, the withdrawal process and playing on mobile — here you will find direct answers to the most common questions on these four topics. Find what you need quickly and save time.

The questions that keep coming up when using clory are gathered here in one place. Every answer is written in plain English with both new members and regular players in mind. If you are new to clory Slots, start with the slots section; if you have questions about the clory VIP programme or withdrawals, go to that section. If you still cannot find an answer, 24-hour live chat support is always available.

Slot Games

Free spins are a bonus feature in slot games, usually triggered when a specific number of scatter symbols land on the reels. In this round, no money is deducted from your own balance — the set number of spins run at no cost and any winnings go straight to your balance. Some games come with re-trigger options or multipliers on free spins, which can increase the amount you win.

In progressive jackpot slots, a small portion of every bet goes into a jackpot pool. The more players bet, the bigger the pool grows. When someone wins the jackpot, the pool resets to zero and starts building again. At clory, jackpot slots from providers like PG Soft and JILI are available, where the entire pool goes to one winner via a specific combination or a random trigger.

If your budget is limited, low-volatility slots are the better choice. These games pay out smaller amounts but more frequently, so your balance lasts longer. You can start an account at clory with a minimum deposit of ৳100. Medium-volatility games like Fortune Tiger or Mahjong Ways can be a good starting point for new players.

RTP (Return to Player) is the theoretical return rate of a slot. For example, Gates of Olympus has a maximum RTP of 96.50%, meaning that over the long run, an average of ৳96.50 is expected back for every ৳100 wagered. However, this is an average figure — results in any single session can go either way. A higher RTP does not guarantee a win on every spin.

The minimum deposit at clory is ৳100, which can be made via bKash, Nagad or Rocket. You can start playing slot games as soon as this deposit is made. First-time depositors have the chance to receive a 120% bonus of up to ৳15,000 — a 25x wagering requirement applies to the bonus amount.

Yes, high-volatility slots pay out less frequently but when they do, the wins tend to be larger. This means your balance can decrease over a long stretch before a big win comes through. Games like Wanted Dead or a Wild or Fire in the Hole xBomb are high-volatility. If your bankroll is not strong, medium-volatility games are the safer option.

Cricket and Sports Betting

If a match is abandoned or has no result due to rain or any other reason, the full stake is generally returned. However, if a certain number of overs have been completed, the result may be determined using the Duckworth-Lewis method. At clory, the detailed cricket betting settlement rules are always applied correctly.

Live in-play betting means placing bets in real time while a match is in progress. At clory, in-play betting is available for major cricket matches, football leagues and other sports events. Odds update after every ball, so you can make decisions based on how the match is unfolding. A fast internet connection gives you the best experience.

Yes, at clory you can bet on BPL, IPL, the T20 World Cup and Bangladesh Tigers international matches. The multi-bet option lets you add several matches or markets together. For example, with three selections at decimal odds of 1.40, 1.60 and 1.80, the combined odds are 1.40 × 1.60 × 1.80 = 4.03, meaning a ৳100 bet returns ৳403 if all three are correct.

Match Winner is the most popular market — in limited-overs cricket there is no draw, so the odds are straightforward. After that come Top Batsman, Total Runs (over/under), Man of the Match and First Wicket markets. You will find all these markets in clory cricket betting and can track live odds.

Under the clory cricket deposit incentive bonus, depositing to bet on cricket events earns you a 60% bonus once per week, up to ৳12,000 — a 22x wagering requirement applies on the bonus. For example, depositing ৳2,000 gives you a ৳1,200 bonus, and the wagering requirement will be ৳1,200 × 22 = ৳26,400.

In handicap betting, the weaker team is given a hypothetical run or wicket advantage to bring the odds for both sides closer together. For instance, if a stronger team plays with a -10 run handicap, they need to win by more than 10 runs for that bet to be a winner. The outcome depends entirely on whether the condition is met, rather than on a specific stake or return figure.

Withdrawal Questions

Yes, at clory you can submit a withdrawal request at any time — night or weekend. Processing generally takes between 5 and 30 minutes. Withdrawals are available via bKash, Nagad and Rocket, which are mobile wallets and therefore not dependent on banking hours.

The standard processing time for a bKash withdrawal at clory is 5 to 30 minutes. In most cases the money arrives within that window. The same timeframe applies to Nagad and Rocket as well. If your account is verified and the withdrawal request is filled in correctly, processing happens as quickly as possible.

Yes, for security reasons clory always recommends withdrawing to a mobile wallet registered in your own name. The name on your account and the name on the withdrawal wallet should match. This keeps your funds secure and reduces the chance of processing delays.

The minimum withdrawal amount at clory is ৳800. Withdrawal requests below this amount are not accepted. Make sure your cash balance is at least ৳800 before submitting a request. It is worth reading the clory terms and conditions before withdrawing.

Winnings from a bonus balance cannot be withdrawn directly — the wagering requirement must be met first. For example, depositing ৳1,000 gives you a 120% bonus of ৳1,200. After placing a total of ৳1,200 × 25 = ৳30,000 in bets, the portion won from the bonus can be withdrawn. Your cash balance always remains separate.

Rocket is Dutch-Bangla Bank's mobile wallet. The withdrawal rules for Rocket at clory are no different from bKash or Nagad — minimum ৳800, processed in 5–30 minutes as standard. Rocket users should make sure their wallet is active and within the transaction limit.

Playing on Mobile

Both the clory Android (APK) and iOS versions are available and must be obtained through official channels. Full details about the clory App and clory APK can be found on those respective pages. After installing the app, you can log in with the same credentials you use on the website.

clory runs on any Android 7.0 or higher smartphone or tablet. On iOS, both iPhone and iPad are supported. Devices with at least 2 GB of RAM run the games most smoothly. The core functions work on older or lower-RAM phones too, though graphics-heavy games may experience slight lag.

Clearing the browser or app cache is the first step. On Android: Settings > Apps > Browser > Storage > Clear Cache; on iOS: Settings > Safari > Clear History and Website Data. If the problem persists, restart your device and check your internet connection. clory runs fastest on 4G or Wi-Fi.

Absolutely. The clory website is fully optimised for mobile browsers. Go to clorycasino.cam in Chrome, Firefox or Safari and you will get the same complete experience as the app. Log in, choose a game and start playing — no separate download needed.

Yes, the deposit and withdrawal process on mobile is exactly the same. You can deposit a minimum of ৳100 and withdraw a minimum of ৳800 via bKash, Nagad or Rocket. When making a payment on mobile you may be redirected to the relevant app, which is normal and secure.

Live casino games use video streaming, so a good internet connection is needed. With 4G or fast Wi-Fi, live baccarat, roulette and live casino tables from Evolution, Ezugi or Pragmatic Play Live run without interruption on mobile. You can see the full game collection on the clory casino page.

Still have questions? The support team is here

If you cannot find the answer to your question on this FAQ page, there is no need to worry. The clory support team is with you seven days a week, twenty-four hours a day — in both Bengali and English.

Live Chat Support

Open the live chat window from any page on the site and speak directly with an agent. This is the fastest way to get a response.

Email Support

For detailed issues or when documentation is needed, contact us by email: [email protected]

Responsible Gaming

For resources and guidance on keeping your gaming habits in check, visit the clory Responsible Gaming page. For players aged 21 and above.