Your Privacy Is Our Priority

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by the operator of the clory Casino platform ("Platform"). This Policy applies to all individuals ("Users") who use clory's website and related services.

By registering at clory or using any of its services, you are considered to have agreed to the terms of this Policy. This Policy is an integral part of the Terms and Conditions and both documents should be read together.

If you do not agree with any part of this Policy, please refrain from using the Platform's services. If you have any questions, contact our support team before you begin.

2 What Information We Collect

clory collects user information through various methods. The types of information collected are listed below:

2.1 Information You Provide Directly

Information you voluntarily provide during registration, identity verification, or use of services includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Payment information, such as bKash, Nagad, or Rocket mobile wallet numbers

2.2 Automatically Collected Information

Information collected through technical means while you use the Platform:

• IP address and device type
• Browser and operating system information
• Time spent on the Platform and list of pages visited
• Login times, gaming history, and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, a limited amount of information may be collected from approved third-party providers for the purpose of identity verification or fraud prevention. Such collection is always carried out on a lawful basis.

3 Purpose of Data Use

clory uses collected information only for specific and lawful purposes. The main purposes are:

• Creating and managing accounts
• Processing financial transactions including deposits and withdrawals
• Identity verification and age confirmation (to enforce the 21+ policy)
• Fulfilling responsibilities related to fraud and money laundering prevention
• Improving the gaming experience according to user preferences
• Informing users about promotional offers and bonuses (where consent has been given)
• Providing customer support services
• Ensuring Platform security and technical functionality
• Meeting legal and regulatory obligations

4 Data Disclosure and Sharing

clory may share user information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted partners who handle payment processing, identity verification, gaming software, and technology services. All such partners are under contract with clory and are legally bound to keep information confidential.

4.2 Legal Authorities

Information may be disclosed to comply with court orders, lawful requests from government agencies, or legal obligations. Such disclosure is always kept to the minimum required.

4.3 Fraud and Security Protection

Where disclosure of information is needed to protect Platform security, safeguard users, or prevent money laundering, the relevant authorities are notified accordingly.

5 Cookie Policy

clory uses cookies and similar technologies to keep the Platform running properly. Types of cookies and their purposes:

5.1 Essential Cookies

These cookies are necessary for managing login sessions, security verification, and core Platform functionality. Disabling them may prevent the Platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember user language preferences, gaming history, and to monitor Platform performance.

5.3 Analytics Cookies

These collect information to analyse user behaviour and improve the Platform. The data from these cookies is used in aggregated form — no individual's identity is revealed.

You can manage cookies by changing your browser settings, but disabling essential cookies may limit your experience on the Platform.

6 Data Security Measures

clory has put in place industry-standard technical and organisational measures to protect your personal information:

• All data transfers are carried out using SSL (Secure Socket Layer) encryption
• Passwords and sensitive data are stored with strong hashing algorithms
• Strict access controls are maintained on data storage servers
• Regular security reviews and vulnerability assessments are conducted
• Automated systems are in place to detect suspicious logins or unusual activity

7 User Rights

clory grants you the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. It will be provided within 30 business days of your request.

7.2 Right to Rectification

If any information we hold is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.

7.3 Right to Erasure

Where there is no legal obligation to retain data (such as transaction records), you may request that your information be deleted. However, this right is limited for active accounts.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Where the objection is valid, processing will be stopped.

To exercise these rights or to ask about anything beyond what is covered in the FAQ section, please contact our support team.

8 Third Parties and Payment Processing

clory uses bKash, Nagad, and Rocket mobile banking services for deposits and withdrawals. These payment service providers are independent entities and have their own privacy policies.

During payment processing, your financial information is exchanged directly with the relevant mobile banking provider. clory only stores transaction confirmation and amount details — full payment credentials are never stored on clory's servers.

The game software studios and live casino providers on our Platform are also third parties. Game results and RTP-related data are processed on their servers. No personally identifiable information is shared with these providers.

9 Minors and Age Verification

clory strictly follows a 21+ age policy. All services on the Platform are intended only for individuals aged 21 or above.

Age is verified by checking the date of birth collected at registration and, where necessary, national ID details. If a user is found to be under 21, their account will be closed immediately and applicable legal action may be taken.

The Responsible Gaming guidelines contain detailed information on the protection of minors and safe gaming. Parents are urged to stay aware of their children's online activities.

10 Policy Changes and Contact

clory reserves the right to review and update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email or displayed directly on the Platform.

Continued use of the Platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

10.1 Data Retention Period

Unless required by law, transaction records and identity verification documents may be retained for up to five years after an account is closed. Other personal information may be requested for deletion before that period.

10.2 How to Contact Us

For any questions, concerns, or requests regarding your information under this Privacy Policy, please contact our support team:

• Live Chat: Active 24/7, in both Bengali and English
• Email: [email protected]

We aim to respond to all privacy-related requests as promptly as possible.